These terms apply to ClearCare+, the cloud water analysis platform operated by Solenis, and to the customer communications ClearCare sends on behalf of participating pool and spa retailers. They supplement the Solenis Terms & Conditions and should be read with the ClearCare+ Privacy Statement.
ClearCare+ is a water analysis platform operated by Solenis for pool and spa retailers ("stores"). These terms cover two audiences: the stores and their staff who use the ClearCare+ software, and the pool and spa owners who receive water-test results from a store through ClearCare. By using ClearCare+, or by asking a store to send you your results, you accept these terms.
ClearCare+ records water tests, calculates water chemistry, and produces treatment recommendations based on Solenis chemistry models. Recommendations are guidance for treating pool and spa water; they are not a substitute for reading and following the instructions and safety information on the chemical products you use. Always follow product labels and applicable local rules.
Store accounts are for use by the store and its staff. Stores are responsible for keeping login credentials secure, for the accuracy of the customer information they enter, and for having the right to contact their own customers.
With a store's permission, ClearCare sends that store's customers their water-test results and related messages by email and text message. These are sent on the store's behalf, with ClearCare branding, and only to people who gave the store their contact details for this purpose.
The program is called ClearCare Water Test Results. After you have your pool or spa water tested at a participating retailer, we send you a text message with a secure link to your personalized water-test results and the treatment steps recommended for your pool or spa. These are transactional notifications about a test you asked for.
A message looks like this:
[Your store]: Your water test results are ready: https://clearcareexpert.com/r/Ab3xK7p Reply STOP to opt out.
Enrollment happens in person, at the store. When your water is tested, you give the store your mobile number and agree to receive your results by text. There is no online sign-up form and no text-to-join keyword. We send messages only to numbers that opted in this way, and only for the store that tested your water.
Message frequency varies and depends on how often you have your water tested — typically one message per water test. This is not a recurring subscription program.
Message and data rates may apply. We do not charge you for these messages, but your mobile carrier's standard message and data rates apply according to your plan. Contact your wireless provider if you have questions about your plan.
You can stop the messages at any time by replying STOP to any message you receive from us. We will send one final message confirming that you have been unsubscribed, and you will not receive further texts from the program unless you opt in again at a store. Every marketing email we send also includes an unsubscribe link. You can also email support@clearcareexpert.com and we will remove your contact details.
For help, reply HELP to any message or email support@clearcareexpert.com. Replying HELP returns information about the program and how to reach support.
The program is available on most major U.S. wireless carriers. Wireless carriers are not liable for delayed or undelivered messages. Delivery depends on transmission by your wireless provider and on conditions outside our control, so we cannot guarantee that every message arrives. Our text messages are delivered through our messaging provider, Twilio.
Our communications are intended for people in the United States who are 18 or older. By giving a store your mobile number, you confirm that you are the account holder or an authorized user of that number.
We use your contact details only to send you the results of your own water test and related messages from the store that tested your water. We do not sell your personal information, and no mobile information is shared with third parties or affiliates for marketing or promotional purposes. For details, see the ClearCare+ Privacy Statement.
Email support@clearcareexpert.com, or reach Solenis through the Solenis contact page. For questions about a specific water test, contact the store that tested your water.
We may update these terms from time to time. When we do, we update the "Last updated" date at the top of this page. Continuing to use ClearCare+, or to receive our messages, after a change means you accept the updated terms.
These terms supplement, and do not replace, the Solenis Terms & Conditions, which continue to apply to your use of Solenis and ClearCare services, including their intellectual property, warranty, liability, and governing-law provisions.